Our first ever all-virtual UXPA Boston Conference took place on October 23, 2020. Thank you to all who attended!
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Friday, October 23 • 9:15am - 10:00am
Find it and Fix It: How a UX audit empowers you to identify your product’s top UX issues

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UX professionals often struggle to understand why users aren’t using their product the way we wanted them to. Usability testing only gets us so far. How can we gain more precise and actionable insight into what’s holding our users back from getting the most out of our work?

A UX audit can identify the most pressing issues facing the users of your product. In this session, you’ll learn how to synthesize data from different sources to create a multi-layered, multifaceted, and robust depiction of what problems need to be fixed and how to prioritize fixing them. Participants will leave this session ready to run a UX audit themselves or in partnership with stakeholders from different teams.

avatar for Judy Xu

Judy Xu

UX Researcher, HubSpot
Judy is a UX researcher at HubSpot, where she focuses on delivering user insights and recommendations for her teams. She enjoys using a blend of qualitative and quantitative research and statistical methods to find what matters most to users. Prior to HubSpot. she was at SimpliSafe... Read More →

Friday October 23, 2020 9:15am - 10:00am EDT
5 - Liberty (Career)