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Friday, May 29 • 10:15am - 11:00am
When UX research and organizational culture collide: Leveraging organizational design frameworks for more effective and impactful outcomes.

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Have you undertaken UX research - either as a consultant or part of an internal team - that uncovered a critical process, capability or cultural isue for the organization? As researchers, we tend to be the first ones to identify and encounter those sore spots, putting us in a unique position to consider our role and responsibility in highlighting these insights and helping others navigate through them. To help researchers when they encounter these situations, we have developed several frameworks and tools - using the lens of organizational design - to help unpack these problems when they arise, and determine how to move the work forward effectively.

This talk will:
  1. Introduce some common challenges when research uncovers misalignments in organizational behavior and culture,
  2. Present some organizational design frameworks that will help unpack these sore spots and identify where you might find leverage points, and 
  3. Identify strategies and tactics using behavior change frameworks that anyone can use to influence change.


Friday May 29, 2020 10:15am - 11:00am
3 - Independence

Attendees (2)