Our first ever all-virtual UXPA Boston Conference took place on October 23, 2020. Thank you to all who attended!
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Friday, October 23 • 2:30pm - 3:15pm
If we can do it, you can do it: two librarians navigate a web redesign project

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An organization’s website is often the first point of contact for customers, and good user experience in that initial interaction is crucial. This is particularly true of library websites, which serve as both a source of information about the library itself and a portal into the vast network of resources it provides. If these services and resources aren’t easily findable on the website, they may as well not exist as far as our users are concerned. Despite the importance of gathering user feedback to inform information architecture and design, resources to carry out this work, such as time, staff, and money, may still be limited.

In our talk, we will share our experience as two librarians without formal backgrounds in UX or design, navigating a web redesign project from scratch, and without a big budget. Coming from the perspective of a medium-sized University library, we will talk about our approach and how we’re balancing this work with our other full-time roles. We will highlight lessons learned and provide practical techniques that will set you up for success, such as:
  • How to build necessary skills to lead a redesign project and leading without authority
  • Strategies for user recruitment
  • Information gathering methods and the importance (and difficulty) of listening to your users without providing “expert guidance”
  • Strategies for creating and managing opportunities for involving other staff in the process and building buy-in
  • This session will benefit anyone who is embarking on a web redesign project, or are new to user research and want to get a user experience project off the ground with limited resources.

avatar for Andrea Schuler

Andrea Schuler

Copyright & Open Scholarship Librarian, Tufts University
avatar for Nicole Bookout

Nicole Bookout

User Experience Librarian, Tufts University
Hi! I got my bachelor's degree at the University of Toronto specializing in Behavior, Genetics & Neurobiology. After that, I got a Master's of Information specializing in Library & Information Science (also from U of T). With several years of experience as a science librarian in academia... Read More →

Friday October 23, 2020 2:30pm - 3:15pm EDT
4 - Republic (Research & Panels)