Our first ever all-virtual UXPA Boston Conference took place on October 23, 2020. Thank you to all who attended!
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Friday, October 23 • 11:15am - 12:00pm
Your New Enterprise Sidekick - Designing The Conversational Experience Of Your Workplace Chatbot

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Chatbots have gained a lot of buzz within the enterprise space with promises of transforming customer service to be efficient and cost-effective. However, many enterprise firms are met with disappointment when the implementation of Chatbots ends up not meeting expectations. Chatbots that were intended to expedite the customer service end up being inefficient and frustrating for the end users leading them to resort to contacting a human representative. How might we address this issue?

Join Srikant Chari as he goes over a case study that highlights the insights uncovered from the UX Research studies he has conducted on Chatbots at his company followed by content strategy to make the experience work better for both the end users and the business.

avatar for Srikant Chari

Srikant Chari

UX Researcher, Independent
Srikant Chari is an accomplished UX Researcher and Community Leader. Over the past six years he has worked on a variety of domains ranging from enterprise IT, energy, financial and conversational AI. His mission is to help drive the adoption of emerging technologies like Conversational... Read More →

Friday October 23, 2020 11:15am - 12:00pm EDT
2 - Back Bay C/D (Design)