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Friday, May 29 • 10:15am - 10:25am
More Than Words: UX for low-literacy users

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Navigating the world with the reading skills of a 9 or 10-year-old can be a treacherous and frustrating experience, with healthcare documents, websites and even apps being written at high school reading levels. Low-literacy means not simply diminished reading ability, but also cognitive limitations that impact the ability to plan, focus attention, navigate hierarchies, and make cognitive abstractions among other issues. To explore how UI design can help or hurt low-literacy users, this presentation will review a prototype design for a personal banking website suitable for desktop, smartphone, or feature phone (a phone without a touchscreen and limited functionality) that will be accessible to people with low-literacy. The prototype synthesizes established UI design guidelines as well as recommendations from previous research on UI design for low-literate users. While there are many challenges faced by low-literacy users, this student presentation will focus particularly on their access to banking resources and how improvements to the UI of a typical banking website could potentially improve their access to this important resource.

Speakers
HV

Hannah Verlin

Operations/Marketing, Veo Robotics


Friday May 29, 2020 10:15am - 10:25am
6 - Commonwealth

Attendees (3)