UXPA Boston Conference 2020

Most researchers rely on their empathic abilities in their day-to-day work with the presumption that we're all equally capable of developing and applying empathy but here's the problem - we're not. Not only is the researcher's experience of empathy improbable - but empathy does not scale. Together we'll learn how to make our empathic impulses observable and readable within our organizations and for our users. If you're ready to engage the possibility that empathy may be unavailable in research and design, let's dive in and move in a new direction: forward.